I am Summer Torres

IT support and administrative professional with years of hands-on experience in diverse roles. I’ve honed my skills by providing help desk support for a multitude of clients, troubleshooting software, hardware, and networks issues while maintaining a high first-contact resolution rate.

My expertise lies in workflow optimization and workload prioritization, where I’ve consistently improved response times and boosted efficiency. I have a knack for managing multiple tasks simultaneously, whether it’s handling high-volume calls or ensuring seamless office operations through effective scheduling and coordination.

My technical proficiency extends to using platforms like Zendesk, Jira, ServiceNow, Google Suite, and various customer relationship management systems (CRM). This technical know-how is complemented by my strong customer service orientation where I have successfully handled guest inquiries, complaints, and ensured satisfaction at every interaction point.

In addition to these competencies, my creative problem-solving abilities have led me to implement systems that resulted in significant operational improvements such as a 30% increase in workflow efficiency. Moreover, I am well-versed in data privacy practices and document preparation which further enhances my value as an administrative asset.

If you’re looking for someone who can seamlessly blend technical proficiencies with excellent administrative capabilities to deliver quantifiable results, let’s connect! I’m ready to bring my skills to your team and contribute towards achieving our shared goals.